May 5, 2012

Second Life Marketplace Direct Delivery fails

I continue to hear nothing but problems with the Second Life Marketplace since Linden Lab officially launched "Direct Delivery". In case you don't know, this change eliminates in-world "Magic Boxes" and replaces them with direct uploads from the seller to the Marketplace.

While seemingly a good idea on the surface, so far it's been a disaster.
  • Items have been mismatched
  • Images of items from one seller show up on another seller's products
  • Items can no longer be edited -- they are stuck.
  • Some items are stuck in permanent upgraded listing mode meaning the merchant can't "unlist" it from being featured. Yet, the merchant's account continues to be dunned for the upgrade amounts.
  • Some items never make it into the marketplace.
  • People have LOST their items including all the great reviews that went with them.
  • Editing and updating items has become tedious.
  • Support tickets are not being acted on. Customer Support blames the software and says they can't do anything. The Commerce Team tells people to file support tickets. WTH?
  • By my count, at least 100 JIRA items (bug reports) have been filed relating to Marketplace issues since Direct Delivery was formally implemented.
On top of this, it has slowed down the Marketplace a LOT. Searches are taking longer, the Marketplace itself often takes 20 - 30 seconds to simply show up, and browsing for an item can be pure torture.

While Magic Box deliveries can be a little flakey at times (mostly because of offline regions), they worked about 99% of the time. I think in my 4 years of using various Magic Boxes, I might have had a total of 4 completely failed deliveries.

Under Direct Delivery, I am hearing about failed or borked deliveries from my fellow merchants ALL the time. It's a deluge.

So it's a good thing I haven't switched to DD yet. But come June 1, unless Linden Lab relents, I'll have to. That's doomsday for Second Life Merchants aka the day when Magic Boxes are supposed to stop working. Uggh. LL, are you TRYING to kill commerce in Second Life? Seriously folks, why did you do this?

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