September 25, 2010

Transaction black hole at Second Life Marketplace

In the push to migrate everything out of XStreet SL to the Second Life Marketplace, some major problems have cropped up. One of the biggest is the lack of a clear trail between the customer's purchase, the delivery of the item and payment of the merchant.

A pJira has been opened on it.

The problem is all transactions go through an intermediary account - Marketplace Linden. It's similar to how the XStreet SL system worked but the reporting is not right. The transaction ID the customer gets is NOT the same as what happens when the merchant is paid. If you look through the Jira issue, Sassy Romano has done a great job of showing where things get lost.

I know the Linden Lab programmers are working long and hard on SL Marketplace but seriously, it looks to me like the migration has been pushed too fast too soon. While I had the occasional delivery glitches with XStreet SL, I could solve them fairly easily because there was a clear trail between the transaction as reported via email and the Magic box delivery. Now it's sort of all muddled together.

Several merchants are reporting not even seeing the money going into their accounts -- which is very disturbing.

LL, you have to fix this before shutting off XStreet.

1 comment:

  1. TY! I HATE the report "Marketplace Linden" on my Transactions! I used to, and always IM someone when they buy one of my pieces, and now I have to go through three separate logins/page hunts/folderol to find the name of the person who bought the piece! GRRRRRR.


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